Shipping policy

Please review the following shipping terms before placing your order.

U.S. Shipping

We offer free shipping on all orders within the contiguous United States.

Orders are shipped using FedEx or another appropriate carrier and shipping service based on the products ordered and destination. Most domestic orders arrive within approximately 2–3 business days after leaving our farm, although actual transit times may vary.

For destinations or shipping services where a shipping charge applies, the applicable rate will be calculated at checkout.

Delivery dates and transit times are estimates unless expressly guaranteed.

Alaska Shipping

We ship to Alaska. Applicable shipping charges are calculated at checkout based on the order and destination.

Transit times may vary depending on the shipping service, destination, and carrier conditions.

International Shipping

International shipping is available to eligible destinations. We generally use FedEx International Economy, with estimated transit times of approximately 7–9 business days for many destinations.

Shipping rates are calculated at checkout based on the order and destination. Actual delivery times may vary depending on the destination, carrier service, customs processing, and local delivery conditions.

International customers are responsible for ensuring that the products they order may legally be imported into their destination country. Customers are also responsible for any applicable customs duties, taxes, brokerage charges, import fees, or other governmental charges that are not collected at checkout.

Customers must provide any information or documentation required by the carrier or customs authorities. Healing Noni is not responsible for delays caused by customs processing or by a recipient's failure to provide required information or pay applicable import charges.

If an international shipment is refused, abandoned, held, destroyed, or returned because of customs requirements, unpaid import charges, or recipient action or inaction, the order will be handled in accordance with this Shipping Policy and our Returns & Refunds Policy, subject to applicable law.

Order Processing

We generally aim to process and ship orders within 1 business day after payment is received.

Orders placed on weekends or U.S. national holidays will generally be processed on the next business day.

Processing times may occasionally be affected by product availability, unusually high order volume, carrier disruptions, severe weather, or other circumstances outside our reasonable control.

If we are unable to ship an order within the timeframe represented at the time of purchase, we will notify the customer and provide any options required by applicable law.

Backorders and Product Availability

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order has been placed.

When appropriate, available products may be shipped separately while a backordered item is pending. Customers will not be charged additional shipping solely because Healing Noni divides an order into multiple shipments.

If an item cannot be shipped within the originally stated or reasonably expected timeframe, we will notify you of the delay and provide any options required by applicable law, which may include accepting a revised shipping date or canceling the affected item for a refund.

Tracking and Delivery

Tracking information is provided whenever available. Once your order ships, you will receive a shipping confirmation containing your tracking information.

Customers are responsible for monitoring their shipment and making reasonable arrangements to receive or retrieve the package.

Delivery procedures are determined by the carrier. Depending on the shipping service and circumstances, a carrier may leave a package at the delivery location, make additional delivery attempts, hold a package for pickup, require a signature, or return an undeliverable shipment to the sender.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order. This includes any apartment, unit, suite, building, gate, access, ZIP code, postal code, or other information necessary to complete delivery.

Because most of our U.S. shipments are sent using FedEx package services, customers should provide a valid physical street address. Certain FedEx services cannot deliver to domestic P.O. boxes.

Please review your shipping information carefully before completing your purchase.

If you discover an address error after placing an order, contact us as soon as possible at info@healingnoni.com. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made after an order has been processed, labeled, or transferred to the carrier.

If delivery fails or additional carrier charges are incurred because of incorrect or incomplete information supplied by the customer, the customer may be responsible for applicable costs associated with correcting or reshipping the order, to the extent permitted by law.

Undeliverable and Returned-to-Sender Packages

A shipment may be returned to Healing Noni when the carrier is unable to complete delivery. This may occur because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, recipient unavailability, refusal of delivery, failure to retrieve a package being held by the carrier, restricted access to the delivery location, or unresolved customs requirements.

If a package is returned because of circumstances within the customer's control and the customer requests that the order be shipped again, the customer may be responsible for the applicable reshipping cost. Any required reshipping charge will be communicated before the replacement shipment is sent.

Refund eligibility for a returned shipment depends on the product, the reason for the return, its condition, and our Returns & Refunds Policy.

Products that are perishable or otherwise unsuitable for resale after extended or return transit may not be eligible for a change-of-mind refund when delivery could not be completed because of circumstances within the customer's control.

This section does not limit remedies available when the delivery failure resulted from an error by Healing Noni or when a refund, replacement, or other remedy is required by applicable law.

Perishable Products

Certain Healing Noni products require additional care during shipping and after delivery.

For products identified as refrigerated or perishable, customers should monitor tracking information and arrange to receive or retrieve the shipment promptly. Products requiring refrigeration should be refrigerated according to the instructions provided with the product.

Healing Noni is not responsible for deterioration resulting from customer-related delivery delays, such as an incorrect address, failure to receive or retrieve a shipment following carrier delivery attempts, refusal of delivery, missing access information, or a customer-requested delivery hold or delay.

If a perishable product experiences a significant carrier delay through no fault of the customer or arrives damaged or unusable, please contact us so we can review the shipment and determine the appropriate resolution.

Signature Delivery

Most Healing Noni shipments do not require a signature unless signature service is requested or required for a particular shipment.

When no signature is required, the carrier may leave the package at the delivery location where permitted. When a signature is required and an eligible recipient is unavailable, the carrier will determine whether to attempt delivery again, hold the package for pickup, or take another appropriate action.

If you would like signature service added to your order, please include the request in the shipping instructions at checkout or contact us before your order ships. If an additional charge applies, we will let you know before the service is added.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area and with other household members, neighbors, building management, reception areas, mailrooms, package rooms, or other locations where the carrier may have left the shipment.

If you are still unable to locate the package, contact us promptly at info@healingnoni.com.

Depending on the circumstances, we may assist with or request a carrier investigation. Refund or replacement eligibility will be determined based on the available delivery information, the circumstances of the shipment, our Returns & Refunds Policy, and applicable law.

Order Changes and Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before shipment. Once an order has been processed, labeled, or transferred to the carrier, however, we may no longer be able to cancel the shipment, modify its contents, or change its delivery address.

Refund eligibility for canceled or shipped orders is governed by our Returns & Refunds Policy.

Damaged, Incorrect, or Incomplete Shipments

Please inspect your order after delivery.

If your shipment arrives damaged, incorrect, materially incomplete, or otherwise affected by a significant shipping issue, contact us at info@healingnoni.com as soon as reasonably possible so we can investigate and assist.

We may request your order number, tracking information, photographs of the package or affected product, product lot or batch information, or other information reasonably necessary to evaluate the issue.

Depending on the circumstances and applicable law, the appropriate resolution may include a replacement, refund, or another reasonable remedy.

Shipping Delays and Events Outside Our Control

Delivery estimates may be affected by circumstances outside Healing Noni's reasonable control, including severe weather, natural disasters, carrier network disruptions, transportation interruptions, customs processing, government actions, labor disruptions, and similar events.

We will make reasonable efforts to assist with shipping-related issues when appropriate, but we cannot guarantee carrier delivery dates unless expressly stated otherwise.

Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact us:

Healing Noni
Email: info@healingnoni.com
Phone: 877-662-4610
Hilo, Hawaii