Returns & Refunds Policy

At Healing Noni, we want you to be completely satisfied with your purchase. This policy explains how returns, refunds, and exchanges work, along with important exceptions for certain products.

Return Window

You have 30 days from the date you receive your order to request a return.

To be eligible, items must be unused, unopened where applicable, in the same condition in which you received them, and in their original packaging. Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Certain products are not eligible for return as described below.

How to Start a Return

To request a return, please contact us at info@healingnoni.com with your order number and details about the product you would like to return.

Once your return has been reviewed and approved, we will provide the appropriate return address and shipping instructions.

Please do not send products back before your return has been approved. Returns sent without prior approval may not be accepted or may experience processing delays.

Return Shipping

Customers are responsible for return shipping costs on standard returns.

After your return is approved, you may use the carrier of your choice. If you would prefer that Healing Noni provide a prepaid return label, we will let you know the cost of the label before issuing it.

If a return is necessary because Healing Noni sent an incorrect product or because a product arrived damaged or defective, we will provide appropriate return instructions and will not require the customer to pay return shipping when Healing Noni is responsible for the issue.

Non-Returnable Items

For quality and safety reasons, certain products cannot be returned for a change of mind.

Raw Noni Juice is refrigerated and perishable and cannot safely be returned or resold after shipment. For this reason, all sales of Raw Noni Juice are final once shipped.

Opened or unsealed food products, beverages, supplements, powders, and other consumable products are also non-returnable.

Products clearly identified as Final Sale at the time of purchase are not eligible for return. Gift cards are generally non-returnable and non-refundable except where otherwise required by law.

These restrictions do not affect your rights if a product arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

If you have questions about whether a product qualifies for return, please contact us before sending it back.

Undeliverable and Returned-to-Sender Orders

If a carrier is unable to complete delivery, a package may be returned to Healing Noni. This may occur because of an incorrect or incomplete customer-provided address, unsuccessful delivery attempts, recipient unavailability, refusal of delivery, failure to retrieve a package being held by the carrier, missing delivery-access information, or another customer-related delivery issue.

If an unopened, return-eligible product is returned to us in resalable condition, it may qualify for a refund under this policy.

Products that are final sale, perishable, opened, or otherwise unsuitable for resale may not qualify for a refund when delivery could not be completed because of circumstances within the customer's control.

If you would like an eligible returned order shipped again, you may be responsible for the applicable reshipping cost. We will communicate any reshipping charge before sending the order again.

These restrictions do not apply when the delivery failure was caused by Healing Noni or where applicable law requires another remedy.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If a product is damaged, defective, incorrect, or materially incomplete, please contact us as soon as reasonably possible at info@healingnoni.com so we can evaluate the issue and make it right.

We may request your order number, photographs of the product or shipping package, tracking information, or other information reasonably necessary to evaluate the issue.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

Refunds

Once we receive and inspect your return, we will notify you whether the return has been approved.

Approved refunds will be issued to your original payment method.

For accepted returns paid by credit card, Healing Noni will initiate the refund within 5 banking business days after the return is accepted. Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If you believe an approved refund has not been processed correctly, please contact us at info@healingnoni.com.

Original Shipping Charges

Original shipping charges paid by the customer are non-refundable on standard change-of-mind returns, except where otherwise required by law or when the return results from an error by Healing Noni.

This does not mean that Healing Noni will deduct the internal cost of shipping from an order that originally qualified for free shipping.

Applicable Consumer Rights

Healing Noni does not specifically market or offer shipping to every country or jurisdiction.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or waived. If applicable law provides mandatory rights that differ from this policy, those requirements will apply.

Questions?

If you have questions about a return, refund, or the eligibility of a product, please contact us before sending anything back.

Healing Noni
Email: info@healingnoni.com
Phone: 877-662-4610
Hilo, Hawaii